Knowledge Base

Frequently Asked Questions

Find answers to common questions about our radiation shielding software, licensing, technical requirements, and best practices.

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Answered Questions

General Questions

Basic information about our software and services

Our software is a comprehensive platform for calculating radiation shielding requirements for medical facilities. It helps healthcare professionals design safe environments for:

PET/CT and SPECT/CT hybrid imaging suites
Diagnostic CT and X-ray rooms
PET tomography and nuclear medicine facilities
Hot labs and radioactive material storage

The software complies with NRC, IAEA, and local regulatory requirements, ensuring your facility meets all safety standards.

Last updated: March 2024

We offer flexible pricing plans to suit different needs:

Basic

$499/month

Single user license
Basic calculations
Email support

Professional

$999/month

5 user licenses
Advanced calculations
Priority support

Enterprise

Custom

Unlimited users
Full feature access
24/7 dedicated support

Note: All plans include a 14-day free trial. Educational and non-profit discounts are available.

Technical Questions

System requirements, installation, and technical details

Our software is web-based and runs in modern browsers. For optimal performance, we recommend:

Minimum Requirements

Modern web browser (Chrome 90+, Firefox 88+, Safari 14+)
Internet connection (5 Mbps minimum)
4GB RAM
Screen resolution: 1280x720

Encryption

AES-256 encryption for data at rest and TLS 1.3 for data in transit

Compliance

HIPAA, GDPR, and SOC 2 Type II compliant with regular security audits

Backup

Daily encrypted backups with 30-day retention and geo-redundant storage

Security Certifications:

ISO 27001 Certified HIPAA Compliant GDPR Ready

Licensing Questions

License types, transfers, and user management

Yes, you can easily add more users to your license. Here's how it works:

Plan	Base Users	Additional Users	Cost per Additional User
Basic	1	Up to 2 additional	$49/month each
Professional	5	Up to 10 additional	$39/month each
Enterprise	Unlimited	Unlimited	Included

To add users:

Go to Account Settings → Users & Permissions
Click "Add User" and enter their email address
Set their permissions and role
The user will receive an invitation email

Pro-rated billing: Additional users are billed pro-rated for the remainder of your billing cycle.

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Documentation

Comprehensive guides and technical documentation

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Direct Support

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Frequently Asked Questions

General Questions

What is Radiation Shielding Software?

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What are the pricing options?